As part of our ongoing attempts to improve the services we provide for our clients, we are currently in the process of upgrading our servers to make them faster and more secure. As part of this upgrade, we are currently migrating all mailboxes (email accounts) hosted by us across to the new server.

Some of our clients may now begin to experience a popup which is entitled, “Cannot verify server identity”. This is particularly likely to happen in Safari browsers on iOs devices.

We use a data centre here in the UK and as they have millions of emails passing through their building each and every day, they have to have a high-end data protection insurance. Part of the criteria for this is that they need to have an SSL (Secure Sockets Layer) certificate in place to cover all the emails passing through the building.

As they have millions of customers, each with their own domains, it is only possible to achieve this by setting up a single domain – which in this case is stackmail.com – and passing all the emails through that. Obviously, as this is different from your domain name – hence why iOs devices are triggering a warning looking like this:

Nothing to worry about This is nothing to worry about and is easily resolved. As you can see, there is the option to ‘Continue’. Simply press this – the popup may appear again – and you may continue to use your emails as normal.

 

What if I still have difficulties?

 

If you do however experience any difficulties, please complete the form below, or if you are looking for support with your existing set up call us now on 01604 212535.

 


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